The delivery timeline for all domestic orders shall be 3 weeks, and for international orders 4–5 weeks.

• The delivery timeline for all SALE pieces within the domestic region is 1–3 weeks, while for international orders it is 2–4 weeks.

• Ready To Ship pieces are dispatched within 6 business days.

• Kindly note that Saturday, Sunday and other public holidays are not considered as working days.

• We partner with trusted and premium courier services to ensure your order arrives safely and elegantly.

• There might be minor color variations because of differences in display output, camera lighting and screen resolution.

• As each creation is handcrafted with artisanal excellence, occasional loose threads may appear. These are part of the handmade process and not considered defects.

• All URJA N SONPAL products are handcrafted and one-of-a-kind. This means your purchase may slightly differ from the images on the website.

• For priority or expedited delivery, write to urjansonpal@gmail.com.

• We do not offer Cash on Delivery (COD).

• International customers may incur customs duties, taxes, or fees, depending on their country’s regulations. These are the recipient’s responsibility.

• Please refer to our Terms & Conditions before placing an order.

• We do not issue refunds or store credits.

• As all garments are made-to-order and handcrafted, we do not accept returns or exchanges.

• Please check the size guide carefully before ordering; we maintain a strict NO EXCHANGE policy.

• Returns will only be considered for genuine product damage or manufacturing defects. Record an **unedited unboxing video** showing all angles and email it tourjansonpal@gmail.com within 24 hours.